Author Topic: Call Queue Dropping automatically  (Read 24 times)

ganapathi

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Call Queue Dropping automatically
« on: October 09, 2018, 06:52:00 AM »
Hi

As i just configured queue module but as i seen operator side, calls  ringing and immediately disconnected with single beep every time instead of constant ringing if maxcall was not mentioned or mentioned very lower seconds.

If i mentioned as 20 sec for maxcall then it's keep ringing even if customer call disconnected earlier.

So how do i overcome this.

Log are available at : https://paste.linux.community/view/9be878d9 

marian

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Re: Call Queue Dropping automatically
« Reply #1 on: October 10, 2018, 04:22:25 AM »
Hi,

Remember that maxcall value is expected to be in milliseconds.

There is a very large log.
Maybe you should describe what are you trying to do and what exactly is the issue (which call fails?).

ganapathi

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Re: Call Queue Dropping automatically
« Reply #2 on: October 10, 2018, 05:27:35 AM »
Thanks for reply.

Yes i aware maxcall value is in milliseconds. in that log which i mentioned don't have any maxcall value, it was set it as NULL. And it was only one call but ringing 7 times to SIP user due to null value of maxcall.

Here my question is maxcall is mandatory or not. If mandatory what would be perfect value for queue system.

Because if i set it as NULL then Calls disconnected immediately with one single ring. If i set it as longer then call disconnection taking very longer (It means SIP user got ringing after customer line got disconnected. My guess due to that high maxcall timer(20000 msec= 20 sec)  it's keep ringing even if original call disconnected).